One job, done properly, in one language.
Why does Nishchit exist?
Nishchit exists because cash-on-delivery commerce runs on a phone call that nobody has time to make. In Bangladesh most orders are paid for at the door, which means every order has to be confirmed by a person before a parcel is worth dispatching — and that work grows exactly as fast as the business does.
The product is not "AI for ecommerce". It is one job, done properly, in one language: confirm the order, in Bangla, and write down what the customer said.
নিশ্চিত means “conversation”. The name is the whole argument: the thing that makes a cash-on-delivery order real is somebody talking to the customer.
What the agent is allowed to do
Never confirm what was not agreed
The one error this product must not make is recording an order as confirmed when the customer hesitated or declined. An ambiguous call becomes an escalation or an unresolved outcome — never a confirmation. The false-confirmation rate is the number the team treats as the headline metric.
Bangla is the language, not a locale
The agent was designed around Bangladeshi Bangla — the prompt, the voice and the fillers. Bangla strings are written natively, never machine-translated, and the Bengali type is set in a face designed for it rather than left to a fallback.
The agent does not pretend to be a person
It is built to sound like a careful human being, because a menu makes people hang up. It will not claim to be one if a customer asks.
Not knowing is a valid answer
Escalation is a first-class outcome with its own state, not a failure path. An agent that guesses to avoid a hand-off is worse than one that transfers.
A merchant’s data is theirs alone
Isolation is enforced in the database query, not the interface, and provider credentials never reach a browser. A demo never places a real call and never bills a real minute.
Say what is not built yet
This site publishes no price, no customer and no certification, because Nishchit has none. Where proof does not exist the page says so rather than filling the space.
Who builds it
Placeholder — there is no team section on this page because no names, roles or photographs have been supplied. A human must add the real people, or delete this section. Do not invent a founder.
The words on this page, defined
Cash on delivery, return to origin, barge-in, false confirmation. Each definition is written to stand on its own if it is quoted away from the rest of the page.
- Cash on delivery (COD) ক্যাশ অন ডেলিভারি
- Cash on delivery is an order the customer pays for in cash when the parcel arrives, rather than online at checkout. Because no money changes hands until the door, a COD order is a stated intention rather than a completed sale — which is why merchants confirm them by phone before dispatch.
- Order confirmation call অর্ডার কনফার্মেশন কল
- An order confirmation call is the phone call a merchant makes to a customer before shipping, to establish that the order is real, the items and address are right, and the customer will pay on delivery. It is the step that separates a parcel worth sending from one that will come back.
- Confirmation rate
- Confirmation rate is the share of orders that end in a customer confirming they still want the parcel, out of all orders that were called. It is the headline number for a confirmation workflow, and it is meaningful only alongside how many orders were reached at all.
- Return to origin (RTO)
- Return to origin is a parcel the courier could not deliver and brought back to the merchant. RTO is the expensive failure in cash-on-delivery commerce: the merchant pays freight in both directions and receives nothing, which is the cost an unconfirmed order risks.
- AI voice agent
- An AI voice agent is software that holds a spoken telephone conversation — listening, understanding, deciding what to say and speaking back in real time — rather than playing recorded prompts and collecting keypresses. The distinction that matters on a call is whether the caller can interrupt and be understood.
- Barge-in
- Barge-in is the ability to start speaking while the agent is still talking and have it stop and listen. Without barge-in a caller must sit through every sentence, which is the single clearest signal that they are talking to a machine.
- False confirmation
- A false confirmation is an order recorded as confirmed when the customer did not actually agree — the worst error a confirmation agent can make, because it sends a parcel on a misunderstanding. Nishchit treats an ambiguous or declining call as unresolved or escalated rather than confirmed.
- Banglish বাংলিশ
- Banglish is Bangla speech with English words mixed in — the register most Bangladeshi customers actually use for sizes, colours, payments and delivery. An agent that insists on pure Bangla or pure English sounds wrong in a way that makes people hang up.
- Call outcome
- A call outcome is the single structured result a confirmation call resolves to. Nishchit uses six: confirmed, cancelled, modified, callback requested, escalated to a human, and unresolved — so every order sits in exactly one state rather than in somebody’s notes.
- Escalation
- Escalation is the agent stopping and handing an order to a person, with the recording and transcript attached. It exists so that not knowing is a recorded outcome rather than a guess, and it is why an unclear call does not become a dispatched parcel.
নিশ্চিতEarly access
Stop calling every order by hand.
Tell us your order volume and where your orders live, and we will run a pilot against your own numbers. Nothing is charged and no customer is called until you say so.
Or try it in demo mode first — it places no real calls and bills nothing.