Cash on delivery
How cash-on-delivery changes ecommerce operations in Bangladesh, and what a merchant can do about an order that was never really an order.
3 posts
Topics
What subjects does this blog write about?
Five: cash on delivery, voice agents, Bangla, operations and integrations. Each one has a page collecting every post on it, and each of those pages exists only because there is more than one post to collect — a topic page with a single article on it is a doorway page, not a section.
Operations
The day-to-day of running a Bangladeshi ecommerce operation: confirmation, dispatch, courier hand-off, returns and the numbers worth watching.
3 posts
Voice agents
What an automated calling agent can and cannot decide on a live phone call, how it should behave, and where a human still has to take over.
3 posts
Bangla
Writing, speaking and reading Bangla in software: what changes when the customer on the phone expects Bangladeshi Bangla rather than translated English.
2 posts
Integrations
Getting orders out of Shopify, WooCommerce, a spreadsheet or your own API and into a confirmation call, then getting the outcome back again.
2 posts