6 min read
How do you connect Shopify or WooCommerce COD orders to a call?
The four pieces of a store-to-call integration: the new-order trigger, the fields the agent needs, the filter that decides who gets called, and the write-back.
Topic
Operations
The day-to-day of running a Bangladeshi ecommerce operation: confirmation, dispatch, courier hand-off, returns and the numbers worth watching.
3 posts. All topics
6 min read
What should an automated calling agent never do to your customer?
Four things an outbound voice agent must never do on a customer call — impersonate a person, over-read consent, talk over an interruption, or dial at a bad hour.
5 min read
Why confirm a cash-on-delivery order before you dispatch it?
A cash-on-delivery order is a promise, not a payment. Confirming it before dispatch is the last moment a bad order is still free to cancel.