5 min read
Should your voice agent speak Bangla, Banglish or English?
Bangla, Banglish or English for an outbound confirmation call: how to choose, what code-switching does to a voice agent, and why the script is not the decision.
Topic
Voice agents
What an automated calling agent can and cannot decide on a live phone call, how it should behave, and where a human still has to take over.
3 posts. All topics
5 min read
What are the six outcomes of an automated order-confirmation call?
Confirmed, cancelled, modified, callback, human, unresolved: the six structured outcomes a Nishchit confirmation call can write back onto an order, and why each one exists.
6 min read
What should an automated calling agent never do to your customer?
Four things an outbound voice agent must never do on a customer call — impersonate a person, over-read consent, talk over an interruption, or dial at a bad hour.