5 min read
Should your voice agent speak Bangla, Banglish or English?
Bangla, Banglish or English for an outbound confirmation call: how to choose, what code-switching does to a voice agent, and why the script is not the decision.
Topic
Bangla
Writing, speaking and reading Bangla in software: what changes when the customer on the phone expects Bangladeshi Bangla rather than translated English.
2 posts. All topics
6 min read
What should an automated calling agent never do to your customer?
Four things an outbound voice agent must never do on a customer call — impersonate a person, over-read consent, talk over an interruption, or dial at a bad hour.